Privacy Policy

Rhino Plumbing & Construction Inc.
Last Updated: June 4, 2026

Rhino Plumbing & Construction Inc. (“Rhino Plumbing”, “we”, “our”, or “us”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and protect your information when you visit our website, request services, enroll in a membership plan, or otherwise interact with our business.

1. Information We Collect

Personal Information

When you contact us, request service, complete a form, schedule an appointment, enroll in a membership plan, or otherwise communicate with us, we may collect:

• Name

• Email address

• Phone number

• Service address

• Billing address

• Details regarding your plumbing issue or service request

• Payment and billing information

• Membership account information

• Communications between you and Rhino Plumbing

Service Information

As part of providing plumbing, drain, sewer, and related services, we may collect and maintain records regarding:

• Service history and previous repairs

• Plumbing system information

• Water heaters, sump pumps, fixtures, drains, sewer lines, and installed equipment

• Inspection findings

• Technician notes and recommendations

• Warranty records

• Membership service records

• Maintenance schedules

• Photographs or videos taken during inspections, diagnostics, repairs, or installations

Automatically Collected Information

When you visit our website, we may automatically collect:

• IP address

• Browser type and version

• Device information

• Operating system

• Pages viewed

• Time spent on pages

• Referring websites

• Website usage and interaction data

2. How We Use Your Information

We use your information to:

• Respond to service requests and inquiries

• Schedule and perform plumbing services

• Dispatch technicians

• Provide estimates and quotations

• Process payments and billing

• Manage membership plans and recurring subscriptions

• Communicate regarding appointments, inspections, maintenance visits, renewals, and account updates

• Maintain customer and service records

• Support warranties and service guarantees

• Recommend preventative maintenance and future services

• Improve our website, services, and customer experience

• Train staff and maintain quality assurance standards

• Comply with legal obligations

• Send marketing communications, promotions, or special offers when permitted by law or when consent has been provided

3. Sharing Your Information

We do not sell or rent your personal information.

We may share information only when necessary with:

• Payment processors

• Website hosting providers

• Customer relationship management (CRM) platforms

• Scheduling and dispatch software providers

• Marketing and advertising service providers

• Professional advisors such as accountants, insurers, and legal counsel

• Government agencies, regulators, or law enforcement when required by law

• Successors or purchasers in the event of a merger, acquisition, or sale of business assets

All third-party providers are expected to implement reasonable safeguards to protect your information.

4. Membership Plans & Subscription Services

Rhino Plumbing may offer optional membership plans that provide benefits such as priority scheduling, annual inspections, preventative maintenance services, service discounts, waived fees, maintenance reminders, and other member-exclusive benefits.

When you enroll in a membership plan, we may collect and maintain information necessary to administer your membership, including:

• Membership status

• Service address

• Billing information

• Payment history

• Membership usage records

• Services performed under the membership

• Inspection records

• Maintenance history

Recurring membership payments may be processed through secure third-party payment providers. Rhino Plumbing does not store complete credit card information on its own servers.

Membership fees are billed according to the plan selected during enrollment. Members may cancel their membership by contacting Rhino Plumbing using the contact information provided below. Unless otherwise stated in a membership agreement, membership benefits remain active until the end of the current billing period.

We may use membership-related information to:

• Administer membership benefits

• Schedule inspections and maintenance visits

• Process recurring payments

• Send renewal notices and account updates

• Track maintenance history

• Improve membership offerings and customer service

Rhino Plumbing reserves the right to modify, suspend, or discontinue membership plans, pricing, or benefits at any time. Where required by law, reasonable notice will be provided before material changes take effect.

5. Photos, Videos & Service Documentation

During inspections, repairs, maintenance visits, emergency calls, or installations, Rhino Plumbing technicians may take photographs or videos of plumbing systems, equipment, fixtures, drains, sewer lines, water heaters, sump pumps, and affected areas of a property.

These records may be used for:

• Diagnosing plumbing issues

• Preparing estimates and reports

• Documenting completed work

• Supporting warranty claims

• Maintaining service records

• Quality assurance and technician training

• Insurance documentation

• Membership maintenance records

Rhino Plumbing will not knowingly use identifiable photographs of customers or private areas of a home for advertising or marketing purposes without obtaining appropriate consent.

6. Cookies & Tracking Technologies

Our website may use cookies and similar technologies to:

• Improve website functionality

• Enhance user experience

• Analyze website traffic

• Understand visitor behavior

• Measure marketing performance

• Support advertising and remarketing efforts

You may disable cookies through your browser settings. Disabling cookies may affect certain website functionality.

7. Data Security

We take reasonable administrative, technical, and physical measures to protect your information from unauthorized access, disclosure, alteration, loss, or misuse.

While we strive to safeguard your information, no method of internet transmission or electronic storage can be guaranteed to be completely secure.

8. Data Retention

We retain personal information only as long as reasonably necessary to:

• Provide requested services

• Maintain service and warranty records

• Administer memberships

• Fulfill contractual obligations

• Comply with legal, accounting, tax, insurance, and regulatory requirements

• Resolve disputes and enforce agreements

When information is no longer required, we will securely delete or anonymize it where reasonably practicable.

9. Your Privacy Rights

Subject to applicable laws, you may have the right to:

• Request access to your personal information

• Request correction of inaccurate information

• Request deletion of personal information

• Withdraw consent where consent is the basis for processing

• Request information regarding how your personal information is used

To exercise any of these rights, please contact us using the information below.

10. Third-Party Services

Our website and business operations may utilize third-party services including:

• Google Analytics

• Google Ads

• Meta (Facebook and Instagram) Advertising Platforms

• Website hosting providers

• CRM software

• Scheduling and dispatch software

• Online payment processors

• Membership management platforms

These third-party providers may collect information in accordance with their own privacy policies. We encourage users to review those policies directly.

11. Links to Other Websites

Our website may contain links to third-party websites or services. Rhino Plumbing is not responsible for the privacy practices, content, or security of external websites.

We encourage users to review the privacy policies of any website they visit.

12. Children’s Privacy

Our services are intended for homeowners, property managers, businesses, and adults. We do not knowingly collect personal information from children under the age of 13.

If we become aware that personal information has been collected from a child without appropriate consent, we will take reasonable steps to remove that information.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time.

Any updates will be posted on this page along with a revised “Last Updated” date. Continued use of our website or services following such updates constitutes acceptance of the revised Privacy Policy.

14. Contact Us

If you have questions regarding this Privacy Policy, your personal information, or your privacy rights, please contact us:

Rhino Plumbing & Construction Inc.

📞 Phone: 613-805-LEAK
📧 Email: admin@rhino-plumbing.ca
📍 Ottawa, Ontario, Canada